Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-hot-air-balloon-sunrise.terratrek.net! We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services linked from our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy is relevant when you engage in any of the following activities:

  1. Using our applications or services as an authorized user.
  2. Visiting our website(s) linked to this policy.
  3. Subscribing to receive newsletters, emails, calls, or text messages (SMS) from us.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details associated with your user account creation, such as username, email address, and password.
  • Payment Information: Data related to transactions, including payment method details, billing addresses, and order history.
  • Financial Information: Bank account numbers or other financial records required for payment processing.
  • Purchase Information: Products or services bought from us, including quantities, purchase dates, and prices.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information from your device to enhance user experience and troubleshoot issues.
  • Location Data: Geographic location data provided by your browser or device for personalized content and services.
  • Feedback: Comments, reviews, and responses you share with us regarding our products and services.
  • Social Media Information: Data obtained from social media platforms when you connect your account to our service, including profile pictures and public posts.
  • Product Information: Details about the products you browse, search for, or purchase on our site.

We collect this data through various means: user input forms, interactions with our applications, automated tracking technologies (like cookies), and third-party data providers.

Cookies

Our website uses cookies to enhance your browsing experience and for analytical purposes. Cookies are small text files stored on your device that help us recognize you when you visit our site. They fall into three categories:

  1. Strictly Necessary: These cookies enable core functionalities like secure login, account management, and page navigation.
  2. Preference: They remember user preferences, such as language settings, to provide a personalized experience.
  3. Analytics: Used by analytics providers to track site usage, gather demographic data, and generate reports on our performance.

You can manage and control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected for, including:

  • Fulfilling transactions and providing requested services.
  • Maintaining user accounts and profiles.
  • Sending targeted marketing communications based on user preferences.
  • Complying with legal obligations and regulatory requirements.

Once the purpose is fulfilled or when data is no longer required, we securely delete or anonymize the personal data.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit using industry-standard protocols.
  • Engagement of secure third-party processing providers who adhere to strict data protection standards.
  • Regular security assessments and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to and receive a copy of your personal data.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  • Restriction: The right to limit the processing of your personal data.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right not to be subjected to automated individual decision-making or profiling that significantly affects you.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request as soon as possible and within applicable legal timeframes.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Information

For any inquiries related to privacy, data requests (including unsubscribe), or if you have any questions regarding this policy, please contact us: